CXPLY Surveys
A survey platform natively linked to CXPLY Core. Launch post-resolution surveys, collect CSAT & NPS, and feed insights directly back into your support workflows.
Features
Every feature, in detail
Select one feature to see exactly what it does.
Post-ticket surveys
Automatically send surveys when a ticket is resolved — no manual setup.
Post-ticket surveys
Post-ticket surveys
Automatically send surveys when a ticket is resolved — no manual setup.
CSAT & NPS tracking
Measure satisfaction and loyalty trends over time, sliced by agent, channel, or product.
Linked to tickets
Every survey response is tied to the original ticket, giving full conversation context.
Smart follow-ups
Low scores trigger automated escalation workflows inside CXPLY Core.
Multi-Tenant Satisfaction Management
Each of our partners or entities has a dedicated and isolated space to manage its own customer satisfaction surveys, while still maintaining an overall view of its performance indicators.
Total Creation Flexibility
Design your questionnaires without limits. Start from a blank page for full control, save time with our built-in industry templates, or pull directly from your personalized library of saved questions.
Dynamic & Versatile Questionnaires
Collect accurate data through an unlimited variety of formats: rating scales (NPS, CSAT, smileys), multiple-choice questions, complex matrix questions, or open text fields to capture raw customer feedback verbatim.
Secure & Reliable Data Collection
Maintain full control over your data quality. Configure strictly anonymous surveys to encourage honest feedback, and enable single-response restrictions to prevent duplicates and biased voting.
Time-Based Survey Validity
Maximize the relevance of your feedback. Set an expiration date or a precise validity period for each survey (e.g., 48 hours after sending the link to the customer) to capture timely feedback and avoid outdated responses.
Real-Time Non-Compliance Management
Set a minimum compliance threshold for each question. If a customer gives a score below the threshold, the system instantly generates an alert so your teams can contact the dissatisfied customer immediately.
Universal Ticketing Integration
Connect our satisfaction management tool to your third-party applications and CRM systems (already integrated with our CXPLY ticketing tool). Automatically trigger targeted survey invitations via email or SMS as soon as an agent closes a ticket.