Turn every customer interaction into
an opportunity for satisfaction.
Information requests, complaints, orders, or suggestions: CXPLY uses AI to qualify, route, and track every inquiry through to resolution.
Built for support teams
A ticketing platform that actually moves.
Unified inbox
Email, chat, social, voice — every conversation lands in one queue.
AI auto-triage
Tickets are categorized, prioritized, and routed without lifting a finger.
SLA automation
Escalations, reminders, and follow-ups handled automatically.
Reply suggestions
Context-aware drafts trained on your past resolutions.
Insight analytics
Spot trends in complaints before they become churn.
Enterprise security
SOC 2 Type II, GDPR ready, and SSO out of the box.
The flow
Requests in,
Satisfaction out.
01
Listen
We capture requests from every channel — email, chat, X, reviews, calls.
02
Triage
Our AI classifies intent, sentiment, and urgency, then opens a structured ticket.
03
Route
The right agent is assigned with full context and a draft reply ready to send.
04
Resolve
Status, SLA, and customer follow-up are tracked automatically until closed.
Customer
My order #4821 hasn't arrived after 2 weeks!
CXPLY AI
Ticket #T-9302 created · Priority: High · Routed to Logistics
Agent draft
Hi Maya — I've located your shipment and reissued delivery for tomorrow…